Follow Your Gut

Perspective intro

An investigation of the effect architecture has on decision making and wayfinding, in the context of the check in area of Auckland Airport international terminal.

 

Architecture has the power to shape the way we experience spaces, and our behaviour that stems from
these experiences. We experience features in a space following instinct that was built up since birth, as
well as through millions of years of evolution. By designing architecture that conforms to these instincts,
the space can affect our conscious and subconscious decision making.


Airports, as a functional environment with the goal being moving people from the landside onto the plane,
heavily relies on wayfinding systems to ensure efficient operation. Modern terminals heavily rely on
signage to guide people through spaces. The connection between people and place is replaced by text
and symbols, causing information overload and confusion, resulting in a stressful and inefficient journey.
Through my research, architecture regains its original nature of being able to communicate wayfinding
directly to people, instead of using text as a bridge in communication.


Follow Your Gut investigates the effect of architectural design on passengers' decision-making
and wayfinding behaviours within the check-in area of Auckland Airport International Terminal. The
project aims to facilitate efficient and clear wayfinding for outbound passengers while enhancing their
overall experience. It is scoped as a redesign within the existing footprint, addressing current wayfinding
obstacles to create a more intuitive journey that reduces cognitive load on passengers.

Built environments shapes our behaviour by affecting the way we experience spaces. We experience spatial features in a space following a set of evolutionary instincts that keeps us from being lost in our surroundings, By designing architecture that either conforms or clashes with these instincts, the space can shape our behaviours by affecting our conscious and subconscious decision making.

 

DECISION MAKING

 
Decision making
  • Intent is the person's ultimate goal coming into the space. Intent is the force that propels a person to look for solutions to their spatial problems. It differs from instincts in that it is a conscious thought that is independent from the environmental factors. 
  • Program is the designated function of the place, what the designer envisioned people to do within the space, aka the designer’s intent. It is planned out to facilitate certain intents of the user, but also to shape their behaviour beyond the original intent. Depending on the scope of the program, places can be fixed feature spaces that provide for a single intent, or casual spaces that accommodates a range of different intents.
  • Environment is the physical character of the place, including layout, lighting, materiality and acoustics. Programs form the guideline of the design of the environment. Environments may work against a user’s intent, especially when the user’s intent conflicts with the designated program. 
  • Experience is the subjective feelings of the person after perceiving the environment. Constitutes to conscious decision making and subconscious acts out of instinct
    • However, experience plays a smaller role in decision making within non-places.
    • Places are spaces that are relational, historical and concerned with identity, and non-places are spaces that are devoid of these.
    • Most fixed-feature spaces are non-places, as they exist to serve a single purpose that does not shift regarding people’s experience in them.
    • Airport is a prime example of a non-place
 

WAYFINDING

 
Principles
Wayfinding spatial preferences- we move through a space by reading what the space 'says' to us

DESIGN

 
Aerial
Axo 3
Exploded isometric view of redesigned check-in area of Auckland Airport International Terminal
B B
Section A-A
Renders
Perspective views from each step of check in process
Darren Zhao 02102991702 A1 Matte Nocropmarks p100
Perspective view down central corridor
Psdmodel
1:100 interior model of check in area, viewed from north side